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General Questions

What is Clockwork?

Clockwork is a full service digital performance agency who specialises in marketing and PR offering the perfect mix of freelance flexibility and agency professionalism. We have a network of trusted freelancers all over the world — across multiple timezones — and a core team of dedicated account handlers.

All the good agency stuff: without the overheads or delays.

The goal of Clockwork is to offer the same quality, service and accountability of a traditional agency: but with a startup’s Lean/Agile ethos.

Becoming a Clockworker

We’re always looking for creatives who share our vision of working — people who are entrepreneurial, forward-thinking, and above all, extremely creative and self-sufficient. We see Clockwork not just as a company, but a movement where everyone can prosper.

Clockwork assesses each person’s credentials carefully to ensure we have the right people and enough work for each team member.

Our joining criteria:

1. You must be fluent in English

2. You have three references from previous clients or employers

3. You can supply your latest portfolio, CV / Resume, and LinkedIn profile.

Want to apply? Visit our Contact Page and send over your details.

Can my studio or agency work with Clockwork?

We’re always keen to work with both smaller agencies and studios (as client need dictates), so feel free to visit our contact us page if you’re interested in partnering.

I sent an application to work with Clockwork. Now what?

We review all the applications and portfolios we receive, and we aim to contact everyone within 2 weeks to confirm if they’ve been successful or not. We do receive a number of applications so if we haven’t responded to you within this timeframe, feel free to chase us up.

How is work quality controlled?

We’re pretty hot on internal approvals. Our Project Management team reviews all work before it’s sent over to our clients. Your Project Lead will ensure it matches your brief and checks for any typos and errors. We’re committed to ensuring all the work produced is of the highest possible quality.

How do we communicate with your team?

Your dedicated Project Manager will be your direct point of call and will be on call via phone, or Skype, Zoom, Google Hangouts (depending on your preference), and e-mail. Our aim is to respond to any query within two hours.

Are there third party expenses?

Sometimes there may be third party expenses, such as hosting or domain fees, but these will be outlined in all our proposals. Any additional costs will be agreed with you and added to the final cost summary.

How many rounds of changes can we make?

We allow for three sets of corrections across design and content-related work. Any further changes are charged at our hourly rates — which can vary, but you’ll be made aware of costs in your proposal. For special projects — such as video editing, animation, or voice over work — the number of corrections and the hourly rate will be confirmed before the project starts.

What if we don't like the work?

We have a strict approval process. This means that we will provide initial concepts or outlines before we start any creative work. It’s imperative that you review and obtain any stakeholder approval before we begin. We also understand that things can go off course, so we’ll set out a project roadmap with key milestones, ensuring that all creative work can be reviewed and approved at various stages.

What if we want to meet you face-to-face?

We don’t usually meet clients face-to-face as we have people all over the world (and we’re conscious of our carbon footprint). However, if we’re in the same country and in commuting distance then we’re always happy to meet you. Just let us know and we’ll work something out.

Why should I use you?

Our creatives have a diverse array of skills — including design, digital, marketing, and PR; as well as copy, brand strategy, photography, and animation. Not just anyone makes the cut. We build on previous working relationships, hiring experts who’ve collaborated before.

Everything we do is tied together by Clockwork’s experienced Project Management team: our Timekeepers. They keep things ticking over every step of the way: making sure projects stay on track and get delivered on time. They’re ultimately accountable.

It’s this mix of strategy, creativity, flexibility, and organisation that underpins the way we work: everyone here does what they’re best at, in a way that gets the best out of them.

Will I have a dedicated Project / Account Manager?

Building trust and a strong relationship is a core belief of ours. All clients are allocated a dedicated Project Manager (Timekeeper) ensuring all milestones are met and there’s a consistent flow of communication at all times. Our Timekeeper’s aims are to work with you instead of for you — knowing your business inside out and thinking strategically with you.

Can you provide me with a Project Lead in my time zone?

The way we look at it, different people work better at different times. Our aim is to find those who are willing to work in your timezone — even if they’re not physically located in it. If you’re happy for our teams to just get on with the work, we can arrange contact meetings at a time that suits everyone involved.

Do you guarantee media coverage?

The media is — or should be — independent, so while we can’t guarantee coverage, we always ensure that work is completed to the highest standards by professional writers and journalists. We also provide a detailed PR/content plan that we continually monitor and update to review what’s working and what’s not.

Contact us

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